FAQ
Frequently Asked Questions (FAQ)
Last Updated: March 4, 2025
1. Ordering & Payment
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options listed at checkout.
Can I modify or cancel my order?
If your order has not been processed, you may request a modification or cancellation by contacting us at Support@frommodern.com.
2. Shipping & Delivery
Do you offer free shipping?
Yes! We offer free standard shipping on all orders.
How long does shipping take?
- US, Canada & Europe: 7-14 business days
- Australia & NZ: 10-20 business days
- Other Countries: 10-30 business days
Can I track my order?
Yes! You will receive a tracking number via email once your order ships.
What if my package is delayed?
If your package is delayed, please reach out to us at Support@frommodern.com, and we will assist you in tracking your order.
3. Returns & Refunds
What is your return policy?
You may return items within 30 days of delivery if they are unused and in their original packaging.
How do I request a return?
Contact us at Support@frommodern.com with your order details, and we will provide return instructions.
Do you cover return shipping costs?
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
When will I receive my refund?
Refunds are processed within 5-10 business days after receiving and inspecting the returned item.
4. Product Information
Where are your products made?
Our products are sourced from trusted manufacturers worldwide and carefully selected for quality and design.
Do you offer gift wrapping?
At this time, we do not offer gift wrapping services.
How can I contact customer support?
For any inquiries, please email us at Support@frommodern.com.
5. Account & Discounts
Do I need an account to place an order?
No, you can checkout as a guest, but creating an account allows for a faster checkout and order tracking.
Do you offer discounts or promotions?
Yes! Subscribe to our email list for exclusive discounts and promotions.
For further questions, feel free to contact us at Support@frommodern.com.